We're Here for Every Paw.
Our customer care team is available to assist with pet grooming tools, interactive toys, product information, orders, shipping, and after-sales questions.
Please include your order number when contacting us about an existing purchase.
Customer Support Channels
Email Our Team
Contact us about product details, specifications, order changes, delivery questions, returns, and damaged products.
service@hixvel.com SEND EMAIL →Call Customer Care
Speak with our support team during published service hours. Have your order information ready when discussing a purchase.
+86 134 3052 1068 CALL SUPPORT →Daily Customer Care
8:00 AM – 10:00 PM DailyMessages received outside service hours can be reviewed during the next customer service period.
Support for Pet Parents
Materials, dimensions, features, and included accessories.
Listed species, size, age guidance, and instructions.
Order confirmation, billing questions, and order updates.
Processing estimates, shipment tracking, and delivery questions.
Return eligibility, instructions, and refund procedures.
Assistance with products arriving damaged, incomplete, or incorrect.
Who Operates Hixve™?
The Hixve™ online store is operated by Quanzhou Zhulangying Network Technology Co., Ltd., a company registered in Fujian Province, China.