Explore with Care. Shop with Confidence.
These Terms of Use explain the conditions for accessing and using the Hixve™ website, including browsing pet products, viewing information, and interacting with our online shopping services.
Please review these guidelines when using hixvel.com.
1. Acceptance of Website Terms
By accessing or using hixvel.com, you agree to follow these Terms of Use, subject to applicable law.
If you do not agree, please discontinue use of the website.
2. Website Purpose
Our website provides product information and online shopping services for pet grooming accessories, interactive toys, litter products, and everyday pet care essentials.
Product information is provided to assist customers with purchasing decisions.
3. User Responsibilities
Visitors must use the website responsibly and in accordance with applicable law.
Customers should provide accurate information when submitting orders, creating accounts, or contacting customer service.
4. Prohibited Activities
Users must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt unauthorized access to accounts, servers, or systems.
- Interfere with website functions or security.
- Introduce malicious software or harmful code.
- Submit fraudulent payment or identity information.
- Copy protected website content without permission.
5. Customer Accounts
If account features are available, customers are responsible for protecting their account credentials and login information.
Please contact customer support if you suspect unauthorized activity.
6. Product Descriptions
Product images, descriptions, dimensions, materials, features, and specifications are provided to help customers compare products.
Minor differences in color or appearance may occur because of lighting conditions and screen settings.
7. Pet Product Suitability
Product suitability may vary based on animal species, size, age, physical condition, and individual preferences.
Review each product's intended purpose, instructions, and safety information before purchasing or use.
8. Safe Product Use
Grooming tools, toys, and other accessories should be used only for their intended purposes and according to applicable instructions.
Supervise pets during play where appropriate. Check products regularly for damage and remove unsafe or broken items.
9. Health and Veterinary Matters
Information provided through our website is for general shopping and product purposes.
It is not a substitute for diagnosis, treatment, or professional veterinary guidance concerning an animal's health.
10. Intellectual Property
Website content, including product photographs, text, graphics, logos, and design elements, may be protected by intellectual property laws.
Unauthorized commercial reproduction or use is prohibited except where permitted by law or authorized by the rights holder.
11. Third-Party Services
Our website may use third-party providers for ecommerce hosting, payments, shipping, analytics, and customer service.
Their services may be subject to separate terms and privacy policies.
12. Orders and Purchases
Purchases made through hixvel.com are also governed by applicable checkout information, our Terms and Conditions, Shipping Policy, and Return & Refund Policy.
13. Personal Information
Personal information submitted through the website is handled according to our Privacy Policy.
Customers should not send passwords, authentication codes, or complete card details in customer service messages.
14. Website Availability
We aim to provide an accessible website, but temporary interruptions may occur because of maintenance, technical issues, security measures, or service updates.
Website features may be updated when reasonably necessary and permitted by law.
15. Liability and Legal Rights
To the extent permitted by applicable law, we are not responsible for indirect losses arising solely from circumstances beyond our reasonable control.
Nothing in these Terms of Use excludes or limits statutory consumer rights, remedies, or liabilities that cannot lawfully be excluded.
16. Changes to These Terms
We may revise these Terms of Use to reflect changes to our website, services, business operations, or legal requirements.
Updated terms will be published on this page and will apply as permitted by law.
17. Customer Service
If you have questions concerning these terms, website access, or customer orders, please contact our team.
Email: service@hixvel.com
Phone: +86 134 3052 1068
Customer Service Hours:
8:00 AM – 10:00 PM Daily