From Our Store to Your Door.
At Hixve™, we want customers to have clear information about the delivery of pet grooming accessories, toys, and everyday care products.
This policy explains order preparation, delivery estimates, shipment tracking, shipping costs, and customer assistance with deliveries.
Estimated preparation time after payment confirmation.
Estimated transit time after shipment dispatch.
8:00 AM – 10:00 PM Daily
1. Order Processing
Our proposed standard order processing period is generally 1–2 business days after payment confirmation.
Business days exclude weekends and applicable public holidays. Processing times may change during promotions, periods of high demand, stock delays, or additional payment verification.
2. Estimated Delivery to the United States
Our proposed standard delivery transit time for the United States is generally 7–15 business days after dispatch.
The estimated total delivery period includes order processing and transportation time.
Delivery dates are estimates rather than guaranteed arrival dates.
3. Shipping Destinations
Available destinations and shipping methods depend on the options shown during checkout.
If a delivery method is unavailable for your address, contact our customer support team before placing your order.
4. Shipping Charges
Shipping charges may vary according to destination, order details, selected shipping method, and any applicable promotions.
Any shipping fees collected by Hixve™ will be shown at checkout before payment.
5. Order Confirmation
After a successful purchase, confirmation details are normally sent to the email address provided during checkout.
6. Shipping Confirmation and Tracking
Once an order has been dispatched, shipment confirmation and tracking information will be provided when available.
Tracking status may take additional time to update after the package is received by the carrier.
7. Accurate Shipping Information
Customers should provide accurate delivery addresses, telephone numbers, and email addresses at checkout.
If you notice an error, please contact service@hixvel.com as soon as possible. Address changes may not be possible once a parcel has been dispatched.
8. Delivery Delays
Delivery may be affected by carrier operations, customs procedures, weather conditions, public holidays, transportation disruptions, or other circumstances.
If your package is delayed, contact our support team with the order number and available tracking details.
9. Customs, Import Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or destination-specific charges.
Responsibility for these costs depends on the shipping arrangement, checkout disclosures, and applicable law.
10. Multiple Shipments
An order containing multiple products may be delivered in separate packages when required by fulfillment arrangements.
Tracking details will be provided when available.
11. Missing Packages
If tracking shows a package as delivered but you cannot locate it, please contact our customer support team.
We will review the available shipping details and explain the next steps. Applicable consumer rights remain unaffected.
12. Damaged or Incorrect Deliveries
If a parcel arrives damaged or contains an incorrect item, contact us promptly.
Please include your order number, a description of the issue, and photographs when practical.
13. Shipping Assistance
For questions about order processing, shipping confirmation, delivery estimates, or tracking, contact service@hixvel.com or call +86 134 3052 1068.
Need Help with Your Delivery?
Our team can help review order details and available shipment tracking information.