Helpful Answers for Happier Pet Days.
Find answers about Hixve™ grooming tools, pet toys, product suitability, orders, shipping, returns, and customer service.
Choosing Products for Your Pet
What products does Hixve™ offer?
Hixve™ offers grooming brushes, pet nail clippers, nail files, interactive cat toys, feather wands, play balls, litter scoops, and related everyday pet care accessories.
Are all Hixve™ products suitable for both cats and dogs?
No. Products are designed for different animals and purposes. Check each product page for its intended species, size, materials, and age guidance.
How do I choose a suitable grooming tool?
Consider your pet's size, coat type, sensitivity, grooming needs, and the product's stated specifications. Follow the supplied instructions and handle grooming tools gently.
Are cat toys safe for unsupervised play?
Toys with strings, feathers, detachable parts, or small components should be used under appropriate supervision. Regularly inspect toys for damage and remove any broken or unsafe items.
How can I check product dimensions?
Review the specifications on the individual product page. If important measurements are missing, please contact service@hixvel.com before placing an order.
Can Hixve™ provide veterinary advice?
Our customer service team can assist with listed product information, but cannot replace advice from a qualified veterinarian. Consult a professional for medical or health-related concerns.
Shopping with Hixve™
How long does order processing take?
Our proposed standard processing time is 1–2 business days after payment confirmation. Actual processing information should be checked against the Shipping Policy published at checkout.
How long does U.S. delivery take?
Our proposed standard U.S. shipping transit estimate is 7–15 business days after dispatch. Delivery times are estimates and can vary depending on shipping conditions.
Will I receive a tracking number?
Shipment confirmation and tracking information will be provided when available after your order has been dispatched.
Which payment methods can I use?
The payment methods available for your order will be displayed during checkout. Options may vary depending on your location and payment service availability.
Can I change or cancel an order?
Contact service@hixvel.com as soon as possible. Changes may not be available after fulfillment or dispatch has begun. Applicable consumer rights remain unaffected.
Help After Your Purchase
What is the return request period?
Our proposed return policy allows eligible change-of-mind return requests within 30 days after delivery. Please review the published Return & Refund Policy for actual conditions.
What if an item arrives damaged or incorrect?
Contact our support team promptly with your order number, a description of the issue, and photographs where practical. We will review the matter and explain the appropriate remedy.
Where should I send a return?
Request return instructions before shipping merchandise. Our registered company address is not necessarily the designated return warehouse.
How can I contact Hixve™ customer support?
Email:
service@hixvel.com
Phone: +86 134 3052 1068
Customer Service Hours:
8:00 AM – 10:00 PM Daily
Still Have a Question?
Contact our team for assistance with your pet product selection, a current order, or after-sales care.
Operating Company:
Quanzhou Zhulangying Network
Technology Co., Ltd.
Legal Representative:
Hong Zhenzhi
Registration Number:
91350503MAKB72J40M
Registered Address:
Room 456, 4th Floor,
Building A, Huiwu Shidai,
No. 606 Chenghua South Road,
Fengze District, Quanzhou City,
Fujian Province, China
Website:
https://hixvel.com
Email:
service@hixvel.com
Phone:
+86 134 3052 1068
Customer Service Hours:
8:00 AM – 10:00 PM Daily