Clear Shopping. Happy Companions.
These Terms and Conditions explain the general rules governing purchases from the Hixve™ online store.
Please review this information before ordering pet grooming accessories, interactive toys, and everyday care products through hixvel.com.
1. Store Information
The Hixve™ online store is operated by Quanzhou Zhulangying Network Technology Co., Ltd., a company registered in Fujian Province, China.
References to "we", "us", and "our" refer to the company operating hixvel.com.
2. Acceptance of Terms
By using our website or placing an order, you agree to these Terms and Conditions, subject to applicable law.
3. Product Information
We aim to provide clear product descriptions, images, available variations, materials, dimensions, and other specifications.
Minor differences in color or appearance may occur due to lighting conditions and display settings.
4. Product Suitability
Customers should review product information to determine whether an item is appropriate for their pet's species, size, age, and individual needs.
Not all pet accessories are suitable for every animal.
5. Safe Use of Pet Products
Pet products should be used according to their intended purpose, instructions, and relevant warnings.
Appropriate supervision should be provided during play, especially with toys containing strings, feathers, or small components.
Inspect accessories regularly and discontinue use if an item becomes damaged.
6. Grooming Accessories
Grooming tools such as nail clippers, scissors, and brushes should be handled carefully and used only for their intended purposes.
If you are uncertain about a grooming procedure, seek guidance from a qualified professional.
7. Pricing and Availability
Prices and product availability may change when necessary.
We may correct genuine product listing errors, update information, or discontinue products, subject to applicable law.
Customers will be shown the final purchase total during checkout.
8. Order Submission
Customers are responsible for providing accurate billing, shipping, and contact information.
Orders are subject to payment confirmation, stock availability, and applicable security checks.
9. Order Acceptance
If an order cannot be fulfilled because of unavailability, payment issues, or other valid reasons, we will contact the customer and explain the appropriate next steps.
Any required refund will be handled according to applicable law.
10. Payments
Payment methods are displayed during checkout. Customers should review their order details before submitting payment information.
Transactions are processed through the applicable payment service providers.
11. Shipping and Delivery
Information about processing periods, estimated delivery, shipping destinations, and charges is provided through our Shipping Policy and applicable checkout details.
Delivery dates are estimates and may vary because of carrier and destination conditions.
12. Returns and Refunds
Eligible purchases may be returned according to the Return & Refund Policy published on our website.
Customers should contact service@hixvel.com and obtain return instructions before shipping merchandise.
Mandatory consumer rights remain unaffected.
13. Order Changes and Cancellations
If you need to change or cancel an order, please contact our customer service team promptly.
Some changes may not be possible after fulfillment or dispatch. Applicable legal rights remain unaffected.
14. Intellectual Property
Website content, including product images, text, graphics, logos, and designs, may be protected by intellectual property laws.
Unauthorized commercial reproduction is prohibited unless permission or another lawful basis applies.
15. Third-Party Services
Our online store may use third-party payment, shipping, hosting, analytics, and customer service providers.
Their services may be subject to separate terms and privacy notices.
16. Consumer Rights and Liability
To the extent permitted by law, we are not responsible for indirect losses arising solely from events beyond our reasonable control.
Nothing in these terms limits or excludes statutory consumer rights, warranties, remedies, or liabilities that cannot lawfully be excluded.
17. Changes to These Terms
We may update these Terms and Conditions to reflect changes in our business, website functions, or legal requirements.
Updated terms will be published on this page and apply as permitted by law.
18. Customer Questions
For questions about these terms or an existing purchase, contact our customer service team.
Email: service@hixvel.com
Phone: +86 134 3052 1068
Customer Service Hours:
8:00 AM – 10:00 PM Daily